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Nikhil

Product design portfolio

Hello, I’m nikhil, product designer at Intuit, previously at Uber, PayPal & Verizon.

Projects

Intuit Development Portal: Incident Management Experience Vision

A strategic UX initiative to define the future of incident response and observability at Intuit.
The project introduced a unified experience framework and AI-driven design principles that empower engineers to detect, collaborate, and recover swiftly during service disruptions.

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PayPal
Activity redesign

Help PayPal Inc. users track, locate, and act on their activity with little friction, fear, and better comprehension. Additionally, help them feel empowered and in control so they can perform their tasks more effectively.

Uber
Picasso UI

PICASSO is an internal tool and automation platform used by Uber to create codified policies. These policies specify how Uber addresses various customer support issues.

Uber Rider fare review

Create a well-designed, educational support experience for Uber riders who contact support regarding fare disputes, even after the upfront fare has been honored.

Through the proposed fare education experience, we aim to ensure that:

1. They have a good understanding of our fare system.
2. They have a higher perception of transparency in decision-making.
3. They receive a resolution they perceive to be fair.

PayPal
Statement & Taxes

300+ million users use PayPal. We aim to establish a self-service, all-in-one center for our users to access tax documents, reports, and account statements.

VisionDesign:
Refunds and appeasement platform

Build a unified platform and framework for regions to optimize Refund and appeasement spending through data—and ML-based decisioning.

 

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